Saudi Intelligent Solution LLC
Riyadh
Saudi Arabia

Job Title

Data Fault Management – Tier 1

Category

Telecommunications

Country

Saudi Arabia

Location

Riyadh

Status

Urgent

Salary

Description

Job Title: Data Fault Management – Tier 1 Location: Saudi Arabia Pos. Code: NMC- FM1 DT Project/Department: Network Operations Reports to: Section Manager Position Objectives: Tier 1 fault management: Monitoring alarms, opening and analyzing trouble tickets, troubleshooting and isolating failures related to Packet Data switching and transport equipment and protocols, recommending solutions, escalating in case of need for higher tier of repair, identifying trends, problem solving, and reporting. Job Description and Responsibilities: • Monitoring alarms, opening trouble tickets and acting towards rectification of faults related to Packet Data switching and transport network. • Identifying the root cause and providing the solution for trouble tickets including ensuring minimum downtime for all outages • Co-ordination with MC / DDC for all port, card, equipment and media related faults. • Ensuring all alarms to be cleared after any planned or unplanned activity. • Updating the actions taken towards rectification of fault in TT. • Referring the TT to Fault Management Network Tier – 2 for next level technical support (if required) with the justification updated in TT. • Clearing the TT after ensuring the rectification of the fault and update the Solution Code. • Assigning the TT to Network Surveillance team for Closure confirmation. • Carrying out the MDT/TC assigned by Network Surveillance team. • After completion of MDT, verify the changes implemented as per the action plan. • Escalation to CLIENTS Management as per the SLA’s Qualifications & Experience Requirements: • 4 year college degree in engineering or IT • Minimum 3 years experience in Network Operations fault analysis and isolation, with either a contractor or an operator. • Experience should include troubleshooting of Packet Data network failures, determining source and cause of failures and recommending course of action to remedy the fault or to escalate to higher level of engineering. • Experience in the different technologies of Packet Data networks (IP/MPLS, ATM) and protocols • Knowledge of most major vendor telecom equipment: (Cisco, Juniper, Huawei, etc.) • Strong command of PC software packages. • Strong command of the English language, Arabic language knowledge will be considered as an advantage • Strong communication and interpersonal skills (team work, knowledge sharing, commitments) • Strong organizational and time management skills • Able to work under high pressure Please send CV to - quoting the reference number # 347651 in the subject line